Return & Refund Policy

We accept returns within 7 days of delivery for most items, provided they meet the following conditions:

• Item is unused and in its original packaging
• Item is not damaged due to customer handling
• Proof of purchase (order confirmation or receipt) is provided

Due to the nature of our products, the following items cannot be returned:

• Bread & Baked Goods: All bakery items are perishable and non-returnable for hygiene and safety reasons
• Used Candles: Candles that have been lit or show signs of use
• Custom Orders: Any personalized or custom-made items
• Sale Items: Items purchased at a discounted price (unless defective)

To initiate a return, please follow these steps:

1. Contact Us: Email us at oasismegagloballtd@gmail.com or call +234 0707 606 0413
2. Provide Details: Include your order number, item(s) to be returned, and reason for return
3. Await Confirmation: Our team will review your request and respond within 24-48 hours
4. Ship the Item: Once approved, ship the item to our address (provided in confirmation email)

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund
• If approved, your refund will be processed within 5-7 business days
• Refunds will be credited to your original payment method
• Shipping costs are non-refundable unless the return is due to our error

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with:

• Photos of the damaged item and packaging
• Your order number
• Description of the issue

We will arrange for a replacement or full refund at no additional cost to you.

We currently do not offer direct exchanges. If you wish to exchange an item, please:

1. Request a return for the original item
2. Place a new order for the desired item